For any scaling business, getting new employees up to speed fast is critical to hitting long-term goals. You need to be able to train new team members effectively and keep them engaged throughout the entire process.
Docebo was built to help mid-sized enterprises tackle this process head-on. Their learning management system features a unique design that makes it easy for businesses to train employees, partners, and customers worldwide.
How much is Docebo doing in ARR?
Docebo is pure-play SaaS company that charges its customers on an annual subscription basis. They feature two plans, both a basic and enterprise version, which range from $10k per year up to $30k. According to CEO Claudio Erba, the average customer pays Docebo around $19k annually.
Today, Docebo serves 1,400 total paying customers and is doing approximately $28M in ARR. Erba noted that the company has grown revenue 75% year over year, up from around $1.4M in MRR 12 months ago.
What is Docebo’s churn?
When it comes to retention, Docebo is currently exhibiting 3% net revenue churn annually. Erba explained that the company had 103% net revenue retention last year, but had some complications around customer success that has led to increased churn.
Going forward, the Docebo team is focused on optimizing for a 12 month payback period for customer acquisition and are hitting that mark at present. Erba mentioned that the company assumes a minimum lifetime value of 3 years.
How much has Docebo raised?
To date, Docebo has raised only $10M in working capital in addition to some secondary offerings. In total, the company has taken on less than $20M in outside capital.
The company’s team of 250 full-time employees is based in Italy, North America, and Dubai and is not looking to raise additional capital right now. Erba is excited about future projects within Docebo and is not currently looking to sell the business in the near term.